Tom Davenport is Distinguished Professor of Information Technology and Management at Babson College, Visiting Professor at Oxford’s Saïd Business School, Fellow of the MIT Initiative on the Digital Economy, and Senior Advisor to Deloitte’s AI practice. He co-founded IIA with Jack Phillips in 2010. His most recent book is The AI Advantage from MIT Press. He’s written twenty books and over 300 articles for Harvard Business Review, MIT Sloan Management Review, and many other publications. He was named one of the world’s Top 25 consultants by Consulting magazine, one of the 100 most influential people in IT by Ziff-Davis magazines, and one of the world’s top fifty business school professors by Fortune magazine.
Every data and analytics organization – whether enterprise or startup – face significant obstacles in delivering their solutions to internal and external customers. As adoption grows, organizations must balance the need to consistently service an installed base of customers with the need to experiment, iterate and innovate.